Diploma of Management BSB51107

Program Overview

Frontline Managers have a significant role in the leadership in their organisation. In increasingly competitive and fast changing times Frontline Managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers.
The SMARTACADEMY Diploma of Management BSB51107 Program covers 8 units of management competency in areas such as managing work priorities, people management, team effectiveness, operational plans, customer service management, work safety, continuous improvement, and workplace learning.

This Diploma of Management BSB51107 Program aims to help participants to:

• Develop the specified range of competencies required for Frontline Managers operating at an advanced level
• Demonstrate application of competencies through workplace examples
• Deliver quantifiable improvements for their organisation through 2 Strategic Workplace Improvement Projects
• Evaluate own ongoing professional development needs and take ownership for self development
• Take responsibility for managing self and team to meet challenges of the workplace