Student Handbook‎ > ‎

Pre-Enrolment Information

Legislative Requirements 

Smart Academy follows all relevant Commonwealth and State laws covering OH&S, workplace harassment, victimisation and bullying, anti-discrimination, including equal opportunity, access and equity, racial vilification, disability discrimination as prescribed in the: OH&S Act, EEO, Access & Equity and Anti-Discrimination and Harassment Acts.

Facilities and Equipment

Smart Academy provides students with access to necessary instructional and assessment facilities, materials and equipment.

Training facilities available include:
  • Suitable training equipment set up safely and securely, 
  • Adequate acoustics, ventilation and lighting, 
  • Amenities for meal breaks, and
  • Toilet facilities.

Access and Equity 

We are committed to providing opportunities to all people for advancement in training on an equitable basis, including industries where women are under-represented, people with disabilities, people from non-English speaking backgrounds, Indigenous Australians, and rural and remote learners.
  • All participants have equal access to our programs irrespective of their gender, culture, linguistic background, race, socio-economic background; disability, age, marital status, pregnancy, sexual orientation or carer’s responsibilities. 
  • All participants who met the entry requirements (if applicable) as prescribed by the appropriate National Training Package will be accepted into any program within our scope of registration. 
  • Any issues or questions raised regarding access and equity can be directed to the Principal. 
Some examples of our support include:
  • We are able to offer Language and Literacy support of participants who have difficulty with written or spoken English. 
  • Equally so, we are able to support participants with numeracy issues. 
  • As the qualifications are largely self-paced we are able to accommodate the unique needs of expectant or new parents or participants with other carer’s responsibilities. 
  • The ability to modify learning and assessment tasks to accommodate the unique cultural or personal needs of participants. 
The principles of Access and Equity are covered at our staff induction and regularly reviewed to ensure the correct interpretation and application.

Where our training programs have a limited number of available places, these will be filled in order of completed enrolment applications.

Student Selection and Enrolment

Student selection and registration is based upon clients satisfying course or subject entry criteria.


All registering students are required to undertake an induction procedure provided by appropriate Smart Academy staff. During this procedure students will be provided with a Student Handbook and all Smart Academy and course policies and procedures will be explained.

Student Support, Welfare and Guidance 

We wish to ensure that all students are supported in their studies to the full extent possible, thus any participant who is experiencing any difficulties with their studies should see their trainer, or another member of the staff.

The staff member will ensure that the full resources of the institute are made available to ensure that the participant achieve the required level of competency in all accredited courses.

Furthermore students seeking advice on Welfare or Guidance on other matters may make an appointment at any time to see Institute Staff for free advice relating to study on:
  • managing your time,
  • setting and achieving your goals,
  • motivation, 
  • ways of learning, 
  • coping with assessments, and 
  • looking after yourself.
Our staff will assist you in how to seek help with local welfare and guidance services. At the end of this document a list of local agencies has been supplied for your assistance. 

Quality Training and Assessment

All Smart Academy training and assessments comply with the Standards for NVR Registered Training Organisations and the requirements of the relevant national training package.

These standards are maintained through continual staff professional development, monitoring, industry liaison, internal auditing and both internal and external moderation.

Terms and Conditions

Smart Academy requires all students to access and understand all Smart Academy and course information available on the website, at reception and included in the institute application and marketing material. Students will be required to sign a declaration that they have read and understood all terms and conditions before registration and will be bound by these conditions once registration is complete.

Flexible Delivery to Meet Student Needs

All courses are delivered on site as modified lecturers in English as competency based training following the guidelines of the relevant training packages.

Trainers will establish the training needs of the students at the start of each delivery unit and use different strategies to meet these learning needs including presentations, role play, case studies, demonstrations, excursions, guest lectures, group work, calculations and exercises, tutorials, audio visual, individual learning, library use, magazines and newspapers.

All training is designed to maximise student access and participation and hence the opportunity to achieve competency.

Flexible Assessment to Meet Student Needs 

All assessment tasks are designed to allow students to demonstrate that they can satisfactorily complete all tasks as required by the competency units comprising the subject being assessed.

Trainers will assess student assessment needs at the start and assessment tasks may include formal exams, research assignments, presentations, demonstrations, reports, simulations, computer based productions, group and individual work. Assessment tasks are constructed upon the principles of validity, reliability and fairness and follow an Assessment Moderation Policy

Credit Transfer 

Credit transfer is the recognition that components of some study/training programs are equivalent in content and level to the components of other, different training programs Credit transfer results in exemption from some course or training program requirements.

Credit transfer is given to Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by any other RTO. Credit transfer is free of charge when enrolling in a course with Smart Academy. Any application for Credit transfer is required to be made at time of enrolment.

Recognition of Prior Learning

Smart Academy offers vocational courses at different levels and recognises that student may already process the skills and knowledge in areas of the training.

Thus enrolling students can apply for recognition of prior learning (RPL) for whole competencies of the course they enrol in prior to the commencement of studies at time of enrolment.

Further information on credit transfer and recognition of prior learning is available in the student handbook which is available to download from the Smart Academy website and in the recognition of prior learning application kit attached to this document.

Complaints and Appeal procedures

Smart Academy follows a Complaints/Appeals Policy and Procedure ensuring that all student complaints and appeals are considered confidentially with expediency and to the satisfaction of all parties involved.


Fees are levied on all courses offered. All fees and charges must be paid in advance by the date shown on the invoice.

Disciplinary Procedures

All Smart Academy students are subject to Australian civil and criminal laws and to the Smart Academy Disciplinary Policy and Procedure. Smart Academy reserves the right to expel students who break these conditions. In such circumstances students and the depending on the seriousness of the incident the Police involved.

Code of Practice 

Smart Academy has a Code of Practice, which covers all its activities. Students will be provided with a copy of the code on request or at orientation to their course.

Language, Literacy and Numeracy

We aim at all times to provide a positive and rewarding learning experience for all of its students. Our enrolment form asks you to provide information regarding your LL&N requirements or any other special learning needs. In the event of LL&N becoming an issue, the Administration Staff will contact the participant to discuss their requirements.

Rights and Responsibilities 

Student Rights

Students have the right to:
  • Be treated fairly with respect from others and without discrimination or harassment, regardless of religious, cultural, racial and sexual difference, age, disability or socio-economic status; 
  • Be free from all forms of intimidation; 
  • Work in a safe, clean, orderly and cooperative environment; 
  • Have personal property (including computer files and your work) and the Institute’s property protected from damage or other misuse; 
  • Have any disputes settled in a fair and rational manner (this is accomplished by the Complaints Procedure); 
  • Receive equitable treatment and be able to raise issues of concern in an environment free from fear of retribution or breach of confidentiality;
  • Privacy concerning records containing personal information, (subject to other statutory requirements and other agreed uses);

  • Learn in an environment that is conducive to success; 
  • Work and learn in a supportive environment without interference from others; 
  • Access information about their course including course outlines, assessment procedures, progressive results, and access to learning as set out in course outlines:
  • Receive assistance and support to achieve learning goals;
  • Expect efficient and timely assessment of their work;
  • Apply to have existing skills and knowledge recognised;
  • Be given information about assessment procedures at the beginning of the unit and progressive results as they occur; 
  • Appeal within five days of receiving notification of any decision made about late or missed assessment; 
  • Lodge a complaint and have it investigated effectively without fear of retaliation or victimisation; and 
  • Express and share ideas and to ask questions.

Student Responsibilities

Students have the responsibility to:
  • Treat staff and fellow students with respect and fairness. This includes but is not limited to: 
    • Following reasonable verbal and written directions from a member of staff; 
    • Not behaving in any way that may offend, embarrass or threaten others; 
    • Not harassing fellow students or staff by for example using offensive language or making unwanted sexual advances; 
    • Taking care of facilities by not damaging, stealing, modifying or misusing property; and 
    • Acting in a safe manner that does not  not endanger or threaten to endanger the comfort, health and safety of themselves or others in the student community.
    • Refraining from behaving in an aggressive or violent manner towards other participants or staff. This includes any behaviour that intimidates, degrades or humiliates, and encompasses both vocal and physical forms of aggression and violence. 

  • Be responsible for personal behaviour, and to respect, be aware and tolerant of the rights and beliefs of others including but nor restricted to
    • Not smoking in non-smoking areas;
    • Not damage Smart Academy property or litter Smart Academy campus premises. 
    • Behaving in a manner that does not disrupt training, learning or Smart Academy administration.
    • Not being under the influence of alcohol or illegal drugs; and 
    • Following normal safety practices.

  • Ensure personal details are current and correct.

  • Participate in all assessment tasks as scheduled, honestly and to the best of your ability.

  • Refrain from cheating or plagiarising work, providing false information, or altering or misusing any Smart Academy document, record or instrument of identification.

  • Abide by the conditions set out in the student and course information parts of this handbook, and be familiar with the rules and regulations of their course and Smart Academy, including the classrooms, laboratories and Smart Academy environs as applicable. 

Smart Academy Expectations

Smart Academy
  • Expects Participants to behave in a manner that does not disrupt teaching, learning, facilities or administration. 
  • Expects Participants not to cheat or plagiarise, provide false information, or alter or misuse any Smart Academy record or instrument of identification. 
  • Expects Participants to be aware of their individual rights and responsibilities regarding the proper use of copyright material. 
  • Expects Participants to take responsibility for their learning, for accessing academic support if required and develop independent study skills 
  • Requires Participants to participate actively and positively in the teaching-learning process by attending classes as required, maintaining steady progress in their course, completing on time all class and home assignments set by their trainers and respecting the rights of others, especially with regard to freedom of expression. 
  • Expects Participants to respect other Participants’ rights to equitable treatment, academically, socially and in grievance procedures. 
  • Expects that a respondent has as much access to fair and equitable treatment as a complainant.
  • Expects Participants to respect other Participants’ privacy regarding personal and academic information.
  • Expect Participants to respect and comply with confidential information and grievance procedures.

Change of Location

If the Smart Academy changes its location, students will be notified in writing at least three weeks before the re-location is to take place